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Digital Experience & Transformation

What We Offer / Capabilities / Healthcare-Specific Services / Digital Experience & Transformation

Technology can improve the patient and family experience as well as helping caregivers. From simple things like appointment scheduling to virtual visits, those are both low hanging fruit. But what about managing care at home when the family is away from the hospital and the direct care? Using “cutting edge” standards can separate organizations and aid in assisting care and prescribing. Extending care using technology is a major component of Digital Health. Software Bots, family centric portals and integrated care delivery options are a few ways to accomplish Digital Transformation. We can integrate within your existing portal strategy.

Online scheduling
Health record management
Surgical simulations, great for training
Coordinating real time communication with school nurses and caregivers
Virtual reality for animated understanding of procedures as well as therapeutic entertainment

Wearable technology, when appropriate
Software Bot technology that does sentiment analysis
Disseminated education and learning using multiple communication channels
Foster family centric communication portals and communities

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Pinkie Nolan

Pinkie Nolan is the Chief Value Officer at Hoag Memorial Hospital in Newport Beach, CA. Ms. Nolan has over 25 years of experience in portfolio management, program/project management, M&A integration management, and performance improvement. She has developed frameworks to manage billion-dollar strategic project portfolios, and successfully managed complex business and technology projects at enterprise, regional and global levels. Her experience spans both the commercial and government sectors, including Fortune 50 companies and nationally ranked health systems.

Ms. Nolan earned her BS in Systems Engineering at the University of Virginia and her MS in Industrial & Systems Engineering at Georgia Tech.

Melanie McFaddin

Melanie McFaddin has over 30 years of aggregate business experience in corporate finance in several industries, including Oil & Gas, Petrochemicals, Independent Power Development, Software, and IT Services. Ms. McFaddin’s accomplishments include establishing and running a corporate treasury function for a $200MM publicly listed software and services company and founding and running three successful M&A firms. As a 25-year M&A specialist in human capital, she has successfully completed over 75 transactions representing over $850MM in aggregate value.

Ms. McFaddin holds an BBA in Finance, as well as an MBA in Finance from the Baeur College of Business at The University of Houston.

Cheryl Brown

Cheryl Brown is an entrepreneur and business consultant who supports C-level executives by serving as a sounding board for strategic planning and provides guidance on how to grow/develop business and personnel. She has worked in the consumer, health, IT, and government verticals, including management capacities for Fortune 50 companies. Ms. Brown has started two small businesses and currently serves on two corporate and community boards.

Ms. Brown has an BS in Economics, as well as an MBA in Economics from the University of Pennsylvania Wharton School.

Murtaza Ahmed, Chief Growth Officer

Murtaza is an accomplished leader, with an excellent track record of double-digit growth, large program successes and a demonstrated ability to capture large contracts in a fast paced, rapidly evolving environment through whole systems thinking, broad technical expertise, relationship building and innovation.

He has 15+ years’ experience in management consulting with a focus on growth, strategy, and operations. Managed large P&Ls with a proven record of leading and managing complex systems engineering and modernization efforts. Skilled in cultivating long term relationships and negotiating strategic alliances and partnerships with an acute focus on delivering shareholder value through growth.

Josh Ziman, Chief Information Security Officer

Over the past 15 years, Josh Ziman has been a transformational force across various technology initiatives supporting the Federal Government. Today Josh serves as Global CI’s Chief Technology Officer, where he is leading the development and growth of Innovative Technology Solutions, Security Services capabilities, and Partner Integrations.

His vision encompasses a broad spectrum of automation, analytics, and security services that drives customers to the best solutions. Prior to working with Global CI he spent several years as a federal employee at SSA and DHS as well as a Federal Services Manager at Cisco System. Josh holds a Master’s Degree of Information Security from Capitol College.

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Manoj Muzumdar, Distinguished Enterprise Architect

Manoj Muzumdar, Distinguished Enterprise Architect, Global CI in 2003, Received his MEng from Massachusetts Institute of Technology (MIT), Cambridge, MA and his BS from MIT. As an elite technologist and subject matter expert, he has garnered awards from the Commissioner of the Social Security Administration and contract Leadership for Health and Human Services.

Jessica Ziman, Company Liaison

Jessica graduated with a Bachelor of Science in Economics from the University of Maryland. She joined Global CI in 2020 with focus on communication, event coordination, and company culture development.

Sue Ulrey, National Practice Leader, Advisory Services

Sue has more than 25 years’ experience as a successful practitioner and consultant in the healthcare industry and combines specializing in driving organizational improvement while promoting sustainable and strong governance and infrastructures. As the National Practice Leader – Advisory Services, she is a passionate leader who works collaboratively with clients to maximize their long term performance and accomplish strategic goals. Sue’s specializes in: strategic planning and assessments, revenue and cost optimization, third party contracting and evaluations, business cycle effectiveness reviews, quality assurance and regulatory and governance support.

Sue received her Masters of Business Administration from Butler University, and her Bachelor of Arts in Accounting from Kent University, Canterbury, England. She also received her Fellow Chartered Accountant, Certified Fraud Examiner, Certification in Risk and Information Systems Control, Certification in Risk Management Assurance, Qualification in Internal Audit Leadership, and Certified Internal Auditor credentials.

Alan Tackett, Senior VP of Delivery

Senior IT Executive with more than 25 years’ experience facilitating and leading large groups in diverse organizations. Energetic, influential and adaptive relationship-based leader who takes a collaborative approach to align technology assets to support the business plan.

Strengths include; strategic visioning and implementation, communication, systems integration, project management, success measurements, budget control, process design improvements, engagement management, staff mentoring, metric development and implementation, career development, organization effectiveness, demand management, strategic / tactical planning and project effectiveness as well as successful project implementation.

Juanita Thomas, Human Resource Manager

Joined Global CI in 2013, Previously HR Administrator for a Bank & Mortgage company with 13 years of Human Resources experience, HR Certificate from George Mason University and Member of SHRM.

Marty Prahl, Chief Health IT Architect

Marty Prahl, Chief Health IT Architect, Global CI in 2002. Awards and Citations from government for expertise in Electronic Medical Evidence, Health Information Technology, Disability Programs, Interoperability, Medical Records Document Management Architecture & Imaging, Digital Asset Management.

Sits on national Health IT Standards and Specification Committees and Health IT Policy Committee, Presented on request to the Whitehouse on Health IT strategy, vision and other matters three times, Presents at various Health IT related conferences, Consults to Federal Representatives from SSA, HHS, ONC, DoD, VA, IHS, CMS, and CDC.

Mike Parrish, Chief Operating Officer

Michael Parrish serves as Chief Operating Officer and plays a major role in the company’s overall performance, leading organizational strategy, promoting operational effectiveness, and elevating team performance through innovative leadership.

Michael was promoted to the role of COO in September of 2013 and has been with Global Commerce & Information for over 8 years. Michael’s career has taken him halfway around the world with several Fortune 100 Companies. He has deep experience in enabling business transformation, establishing business process and is known for his passion for attracting and mobilizing top talent to deliver services on time.

Michael curiosity and fascination with what is important to people has shaped his determination to build high performance organizations that make a difference to peoples’ lives.

Bill Monachino, President

Bill has 25 years of experience as a successful technology professional and combines high-energy leadership with an entrepreneurial drive. As the President, he leads the creation of the vision for the future of the company.

Bill splits his time between three primary activities: working with the leadership team to develop the strategy and tactics to achieve the vision, spending time with clients to understand their needs, and listening to the Global CI staff to make sure he understands their challenges and how the management team can best support them.

Ratna Atri, Quality and Risk Manager

Ratna Atri, Quality and Risk Manager, joined Global CI in 2012, previously Lockheed Martin Quality Management Function Lead, Received her Masters in Computer Applications from RV College of Engineering, Bangalore, India and her BA from Lady Shri Ram College, New Delhi, India. Long term board member of the ASQ (American Society for Quality) Baltimore Section. PMI Certified Project Management Professional and ASQ Certified Manager of Quality and Organizational Excellence.

Mike Ziman, CEO and Founder

Mike Ziman, founder and CEO, Global CI since 1992. Previously independent IT & business consultant to various health care, financial/banking/accounting, telecommunications, manufacturing, defense, not for profit, professional services organizations and federal agencies. Recognized as an innovator, problem solver, and deliverer.

Former local and national leader of National Association of Computer Consulting Businesses (Techserve Alliance). Member of HIMSS, ACT-IAC, Tech Council, Gartner client and GAP International client. Local and national lobbyist advocating for IT workers and businesses, and small business. Mentor to individuals and businesses.

Chris Crouse, Chief Information Officer

Chris has more than 25 years of extensive experience in the implementation and life cycle management of technologies across entire organizations from an enterprise level down to a small business atmosphere.

A comprehensive background across several commercial and government industries has given Chris the opportunity to implement and test foundational technologies that have standardized IT management practices across the federal space and shaped national policy.